Shipping policy

Shipping Method

Orders within the United States are shipped using UPS Standard Ground shipping. Orders to Germany are shipped via standard international express.

Shipping Cost & Destinations

🇺🇸 United States

Orders $150.00 and above: FREE
Orders under $150.00: $7.99 flat rate

🇩🇪 Germany

Orders €10.00 and above: FREE
Orders under €10.00: €9.99 flat rate

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Delivery Time

United States: 5–8 business days after processing via UPS Standard Ground.
Germany: 8–10 business days after processing.

* Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. Customers can use the tracking information to monitor the status of their shipment in real time.

Shipping Address

Please ensure that your shipping address is complete and accurate when placing an order. Castelio is not responsible for delays or additional costs caused by incorrect or incomplete shipping information.